maxlapshin Posted September 8, 2015 Share Posted September 8, 2015 Hi. My bank card is used for paying for Whmcs license on - Removed - and I want to terminate license. How can I find out on what email was this license (I have the license key) bought? 0 Quote Link to comment Share on other sites More sharing options...
0 Infopro Posted September 8, 2015 Share Posted September 8, 2015 Feel free to open a ticket directly to Customer Service: http://www.whmcs.com/support/ 0 Quote Link to comment Share on other sites More sharing options...
0 maxlapshin Posted September 8, 2015 Author Share Posted September 8, 2015 It requires registering in whmcs, and it requires paying money. I want to stop paying money, not pay more =) 0 Quote Link to comment Share on other sites More sharing options...
0 SeanP Posted September 8, 2015 Share Posted September 8, 2015 Did you purchase the license directly from WHMCS, or did you get it through another provider? If you didn't purchase the license directly from WHMCS, you need to contact the provider where you purchased the license to cancel. 0 Quote Link to comment Share on other sites More sharing options...
0 Infopro Posted September 8, 2015 Share Posted September 8, 2015 It doesn't cost anything to open a ticket to Customer Service. If you didn't get your license from WHMCS directly, you'd need to contact the Reseller you did get it from. 0 Quote Link to comment Share on other sites More sharing options...
0 maxlapshin Posted September 8, 2015 Author Share Posted September 8, 2015 Directly from whmcs and it was not me. This is the problem. I cannot login and cancel it in whmcs client area. 0 Quote Link to comment Share on other sites More sharing options...
0 Infopro Posted September 8, 2015 Share Posted September 8, 2015 Here you go: https://www.whmcs.com/members/submitticket.php?step=2&deptid=5 0 Quote Link to comment Share on other sites More sharing options...
0 maxlapshin Posted September 8, 2015 Author Share Posted September 8, 2015 It is required to place an order to register. 0 Quote Link to comment Share on other sites More sharing options...
0 SeanP Posted September 8, 2015 Share Posted September 8, 2015 It might be tricky to prove the license belongs to you, if someone else purchased it. Can the person that originally purchased it, login and create a ticket to the cancelation department? 0 Quote Link to comment Share on other sites More sharing options...
0 Infopro Posted September 8, 2015 Share Posted September 8, 2015 It is required to place an order to register. In order for us to expedite your request, please supply the requested login information below if possible so we can investigate further as required. Your information will be removed automatically when the ticket is closed. Someone used your CC without your consent, I would think posting that ticket would be the least of your concerns. 0 Quote Link to comment Share on other sites More sharing options...
0 maxlapshin Posted September 9, 2015 Author Share Posted September 9, 2015 Thank you. Original buyer of the license cancelled it. 0 Quote Link to comment Share on other sites More sharing options...
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maxlapshin
Hi.
My bank card is used for paying for Whmcs license on - Removed - and I want to terminate license.
How can I find out on what email was this license (I have the license key) bought?
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