titityler Posted September 5, 2015 Share Posted September 5, 2015 Hello, I'm sorry for my bad english, i'm french. I have a problem with the attachment email. I modify my email (for exemple : Client Signup Email), i choose an attachment (CGV.pdf) and i save my modification. But the attachment is not upload. The upload module doesn't work. Thanks 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted September 5, 2015 Share Posted September 5, 2015 What Browser? What WHMCS version? 0 Quote Link to comment Share on other sites More sharing options...
titityler Posted September 9, 2015 Author Share Posted September 9, 2015 I have tested with CHROME and SAFARI. WHMCS 5.3.11 The upload module worked there a few months. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 9, 2015 Share Posted September 9, 2015 is the attachments directory writeable and in the correct location according to your configuration file ? http://docs.whmcs.com/Further_Security_Steps 0 Quote Link to comment Share on other sites More sharing options...
titityler Posted September 9, 2015 Author Share Posted September 9, 2015 My file configuration.php : $attachments_dir = 'attachments/'; $downloads_dir = 'downloads/'; $templates_compiledir = 'templates_c/'; CHMOD : 755 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 9, 2015 Share Posted September 9, 2015 try changing the attachments folder to CHMOD 777 and see if that fixes it. http://docs.whmcs.com/Installing_WHMCS Required file & folders permissions /attachments CHMOD 777 Writeable /downloads CHMOD 777 Writeable /templates_c CHMOD 777 Writeable 0 Quote Link to comment Share on other sites More sharing options...
titityler Posted September 9, 2015 Author Share Posted September 9, 2015 It's the same probleme 0 Quote Link to comment Share on other sites More sharing options...
titityler Posted September 9, 2015 Author Share Posted September 9, 2015 When I want upload a file in the "Clients Profile", i have this message : "Check name and key parameters." 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 9, 2015 Share Posted September 9, 2015 apologies - it's not the attachments folder, it's the downloads folder - mine is 755 and works ok. if you haven't moved these folders, there's no need to include them in the configuration file; if you have moved them, ensure that the path is correct in the configuration file. 0 Quote Link to comment Share on other sites More sharing options...
titityler Posted September 9, 2015 Author Share Posted September 9, 2015 I have the problem with DOWNLOAD and ATTACHEMENTS. I don't have move the folders. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 9, 2015 Share Posted September 9, 2015 if you remove their (downloads and attachments) entries from configuration.php, does that fix it ? if not, it may be worth opening a ticket with support as they'll be able to take a closer look at your system - I think it may be the configuration file causing this, but support will know better once they've seen your setup. btw, the CHMOD for those folder needs to be only 755, that's what my v6 dev is using. 0 Quote Link to comment Share on other sites More sharing options...
titityler Posted September 9, 2015 Author Share Posted September 9, 2015 The problem was my php.ini file, it was set to block uploads. Thanks for your help. 0 Quote Link to comment Share on other sites More sharing options...
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