Chris74 Posted August 24, 2015 Share Posted August 24, 2015 Hi I'm looking for a way to show tickets that are "In Progress" in the main ticket list. Currently, only tickets that are "Open", or "Customer Reply" show up. It means that we sometimes forget these in progress tickets. The only way to show them is to choose the option from the Support menu. Is there an easy way to do this via an admin template modification? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 24, 2015 Share Posted August 24, 2015 Hi Chris, I can think of at least two ways to do this by modifying an admin template - i'll give you both and then you can figure out which suits your need best... 1. you could modify the Admin menu and make the main "Support Tickets" link show all tickets... in menu.tpl, change line 72 from... {if in_array("List Support Tickets",$admin_perms)}<li class="expand"><a id="Menu-Support-Support_Tickets" href="supporttickets.php">{$_ADMINLANG.support.supporttickets}</a> to... {if in_array("List Support Tickets",$admin_perms)}<li class="expand"><a id="Menu-Support-Support_Tickets" href="supporttickets.php?view=any">{$_ADMINLANG.support.supporttickets}</a> 2. if you wanted to modify the Stats bar at the top (the one that shows pending orders, overdue invoices and tickets awaiting reply), you could edit header.tpl and line 71 and replace... <a href="supporttickets.php"> with... <a href="supporttickets.php?view=any"> 0 Quote Link to comment Share on other sites More sharing options...
eiskaltereistee Posted August 26, 2015 Share Posted August 26, 2015 Hello, i think there is a way witch is more easy! Go to "Setup->Support->Ticket Statuses" select "In Progress" and press edit. Now select "Include in Active Tickets" and save. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 26, 2015 Share Posted August 26, 2015 i think there is a way witch is more easy! Go to "Setup->Support->Ticket Statuses" select "In Progress" and press edit. Now select "Include in Active Tickets" and save. nice spot, but in my setup "In Progress" is already ticked and it doesn't appear in the ticket list when clicking on support tickets. instead, if you want to avoid editing the templates, you can tick the "Include In Awaiting Reply" checkbox. http://docs.whmcs.com/Support_Ticket_Statuses 0 Quote Link to comment Share on other sites More sharing options...
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