Invoice numbers change after they are paid

[Sea-wing]

Hello,

 

I am having a problem with invoicing. I will send out an invoice and it will be numbered something like #259. The client pays it, and when they get the receipt, the number will have changed to something like #113. This is confusing for the client, and when I am reviewing paid and unpaid invoices with them it further confuses things. In addition, it makes me look very unprofessional.

 

Please help me fix this issue.

 

Thanks,

 

Jason

[SeanP]

Within the admin area, go to Settings > General Settings and click the Invoices tab. Check to see if you have "Sequential Paid Invoice Numbering" checked. If checked, that is probably what is causing your issue. Try unchecking it to see if the issue goes away.

[Sea-wing]

Thanks, that seemed to work.