BeyondLogics Posted August 1, 2015 Share Posted August 1, 2015 Hello, I'm trying to install WHMCS v6 but i get this error when i try to install it. SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (SQL: select count(*) as aggregate from `tblconfiguration` where `setting` = Version) Does anyone know how to fix this problem? 0 Quote Link to comment Share on other sites More sharing options...
Cain72 Posted August 1, 2015 Share Posted August 1, 2015 what version did you upgrade from ? Cain 0 Quote Link to comment Share on other sites More sharing options...
BeyondLogics Posted August 1, 2015 Author Share Posted August 1, 2015 what version did you upgrade from ? Cain It's a fresh install 0 Quote Link to comment Share on other sites More sharing options...
Cain72 Posted August 1, 2015 Share Posted August 1, 2015 yeah i figured that, but are you using a fresh new database ? or are you trying to use an old database? if its new i'd chalk it up to a shonky install and try again from scratch, if not and your trying to use an old database, well there are a few changes that i was trying to point out previously in another post. i'd give it another reinstall and see how that goes. Cain 0 Quote Link to comment Share on other sites More sharing options...
BeyondLogics Posted August 1, 2015 Author Share Posted August 1, 2015 yeah i figured that, but are you using a fresh new database ? or are you trying to use an old database? if its new i'd chalk it up to a shonky install and try again from scratch, if not and your trying to use an old database, well there are a few changes that i was trying to point out previously in another post. i'd give it another reinstall and see how that goes. Cain Fresh install and also a fresh database, I've already tried it two times. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 2, 2015 Share Posted August 2, 2015 perhaps work through the options on the following page... https://dev.mysql.com/doc/refman/5.0/en/gone-away.html 0 Quote Link to comment Share on other sites More sharing options...
vetsols Posted August 2, 2015 Share Posted August 2, 2015 By default, MySQL configuration max_allowed_packet is set it to 16M. This settings may introduce this exception in your website.. Solution: To resolve that problem you need to increase max_allowed_packet variable in MySQL. Add following line in my.ini max_allowed_packet=200M OR have your server host do it for you. 0 Quote Link to comment Share on other sites More sharing options...
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