easyhosting Posted July 16, 2015 Share Posted July 16, 2015 Why remove my thread when i asked for someone to look at my tickets as i dont have a working WHMCS and this is why my latest invoice is no paid yet as i dont pay for something that does not work Link to comment Share on other sites More sharing options...
Infopro Posted July 16, 2015 Share Posted July 16, 2015 Easyhosting, there should be no need to open a ticket, and then come to the forums and post a thread asking to have the ticket looked at, to get it answered quicker. That's not how this works. Your tickets will be answered properly, as they always are. Link to comment Share on other sites More sharing options...
easyhosting Posted July 16, 2015 Author Share Posted July 16, 2015 so 30+ hours for a reply is acceptable then. currently i dont have a working WHMCS, which effects my business. Link to comment Share on other sites More sharing options...
Infopro Posted July 16, 2015 Share Posted July 16, 2015 The ticket you mention concerns database backup via cron having issues, it was replied to and suggestions provided. The other, regarding a plugin not playing well with V6, I guess. Have you considered posting to the forums about these two issues while you wait for Technical Support? Have you considered testing things on a development installation to prevent any ill effects like this to your business? Link to comment Share on other sites More sharing options...
easyhosting Posted July 16, 2015 Author Share Posted July 16, 2015 The other, regarding a plugin not playing well with V6, I guess. no ticket HNW-079192 is regarding the Five template opening knowledgebase.php gives off this error Fatal error: Cannot use object of type WHMCS\Smarty as array in /home/nicedayh/templates_c/99eb2c464828510fe975c2983e8091802bbeeed6.file.knowledgebase.tpl.php on line 58 and after clearing the template_c folder the error turns to Fatal error: Cannot use object of type WHMCS\Smarty as array in /home/nicedayh/public_html/clients/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code on line 58 i replied to ticket #ATJ-169173 at 15th Jul 2015 (15:42) Link to comment Share on other sites More sharing options...
Infopro Posted July 16, 2015 Share Posted July 16, 2015 This isn't a new thread. Why post those details here? Yes, I saw your post. Technical Support will be responding to the ticket as soon as they can, I'm sure. It reads to me like a question for your SysAdmin though. Link to comment Share on other sites More sharing options...
easyhosting Posted July 16, 2015 Author Share Posted July 16, 2015 This isn't a new thread. Why post those details here? Yes, I saw your post. Technical Support will be responding to the ticket as soon as they can, I'm sure. It reads to me like a question for your SysAdmin though. i was only explaining it is not a plugin issue as you stated. this is a WHMCS issue so why should i have to go to a sysadmin to sort out a WHMCS issue. Link to comment Share on other sites More sharing options...
Infopro Posted July 17, 2015 Share Posted July 17, 2015 Issue #1 i was only explaining it is not a plugin issue as you stated. You don't need to explain anything to me, thanks though. Technical Support will get you sorted. this is a WHMCS issue so why should i have to go to a sysadmin to sort out a WHMCS issue. This is issue #2, and is related to backups/MySQL, I guess. You don't need to explain that one to me either. Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2015 Author Share Posted July 17, 2015 i only offered a reply to what you stated which was wrong because as far as i and others will be aware the Five theme is part of WHMCS and NOT a plugin. these issues are WHMCS related as i have done nothing to cause these. and you expect me to pay for something that is not working, well Infopro that might work in Houston In the USA, but does not work in the UK Link to comment Share on other sites More sharing options...
Infopro Posted July 17, 2015 Share Posted July 17, 2015 I'm not from Texas, but I get your point. Five theme works here for me. I checked it yesterday. If it doesn't work for you, does it not work for others too? If it does not work for others too, where are their posts on this forum? Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2015 Author Share Posted July 17, 2015 i have tried it without any custom theme and still get the same issue, but Six works fine, but my site pages are based around the Five theme, so activating Six means my site and all related pages fail to work. So i dont have a working site/WHMCS Link to comment Share on other sites More sharing options...
Infopro Posted July 17, 2015 Share Posted July 17, 2015 If you've tried using a default, freshly updated WHMCS, Five theme, and it does not work for you, there's a reason for that. You didn't do any testing on a dev site prior to upgrading your production site, did you? Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2015 Author Share Posted July 17, 2015 Yes i have it on a dev install and that seems to be working, but its on a different domain, but on the same server. i test everything on a dev install Link to comment Share on other sites More sharing options...
Infopro Posted July 17, 2015 Share Posted July 17, 2015 Great! That's the best way to go. So the development site is setup identical to the production site, all but the domain. Every file, directory, every table in the database of both sites is the same, except for that domain name. And, one works one does not. Have you considered backing up both installations and then using a compare tool to find what is not identical between the two installations? Surely something is different. From the error on your live site, line 58 in that smarty_internal_templatebase.php is: $save_config_vars = $_template->config_vars; Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2015 Author Share Posted July 17, 2015 Great! That's the best way to go. So the development site is setup identical to the production site, all but the domain. Every file, directory, every table in the database of both sites is the same, except for that domain name. And, one works one does not. Have you considered backing up both installations and then using a compare tool to find what is not identical between the two installations? Surely something is different. From the error on your live site, line 58 in that smarty_internal_templatebase.php is: $save_config_vars = $_template->config_vars; yes and the smarty_internal_templatebase.php file is part of what WHMCS provide Link to comment Share on other sites More sharing options...
Infopro Posted July 17, 2015 Share Posted July 17, 2015 Yes, what? Did you have a chance to compare directories of both installs? Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2015 Author Share Posted July 17, 2015 yes compare both installs and nothing diff showed up, so this should work Link to comment Share on other sites More sharing options...
Infopro Posted July 17, 2015 Share Posted July 17, 2015 Well that's odd to be sure, I think you'll agree. Lets see what WHMCS Technical Support comes up with. Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2015 Author Share Posted July 17, 2015 it is odd, as they should perform the same Link to comment Share on other sites More sharing options...
easyhosting Posted July 18, 2015 Author Share Posted July 18, 2015 ticket #HNW-079192 opened 16th Jul 2015 (06:42) so 49 hrs without even an initial reply is acceptable to WHMCS Link to comment Share on other sites More sharing options...
merlinpa1969 Posted July 18, 2015 Share Posted July 18, 2015 Im just going to sit here with Popcorn and a drink and wait for the fireworks to start Link to comment Share on other sites More sharing options...
Infopro Posted July 19, 2015 Share Posted July 19, 2015 The ticket has been responded to, easyhost. Your customizations or plugins is the issue it seems. I think you know the drill here troubleshooting plugins too, it was explained to you in the ticket. Why you've seemingly got a chip on your shoulder over some outdated plugin or code, is confusing. Starting new threads isn't going to help the issue. My earlier suggestion might though. Your Development site and production site are different, clearly. Link to comment Share on other sites More sharing options...
easyhosting Posted July 19, 2015 Author Share Posted July 19, 2015 the issue addon was 'Ip Monitor' and guess what this is a Pre added WHMCS addon, as soon as i deactivated this, everything seems to be working apart from some pages where random little black triangles appeared in some spaces and replaced all the £ symbols. Link to comment Share on other sites More sharing options...
Infopro Posted July 19, 2015 Share Posted July 19, 2015 Whats the difference between the dev site and prod site, and that addon? Your answer might be helpful to others going forward. Link to comment Share on other sites More sharing options...
easyhosting Posted July 19, 2015 Author Share Posted July 19, 2015 Whats the difference between the dev site and prod site, and that addon? Your answer might be helpful to others going forward. No difference as both installed using the WHMCS 6 full version and then the 6 to 6.01 patch Link to comment Share on other sites More sharing options...
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