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Ticket Feedback Problem


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the mail of the customer feedback comes, but when the customer clicks on the link:




It is redirected to a empty page in the customer area.


How can I solve this problem?

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perhaps the template is missing - the activity log might show something...


the specific template is "ticketfeedback.tpl" - if you're using a custom theme (e.g Dash) and it's missing, you should probably contact the author... as a temporary fix, you may be able to use the template file from the "default" or "portal" theme.


if you are using a custom theme, and you switch to using "Default", then if the feedback link works, it should tell you the cause is probably the missing template file.

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