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cPanel not change the hosting plans


eremiya

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Don`t work change the hosting plans for accounts cPanel. We use reseller access to WHM/cPanel and the customer's choice of another tariff plan - in the logs billing request to see / xml-api / listresellers, which of course returns an error <statusmsg> Permission Denied </ statusmsg> since Reseller is not have permission for this request.

 

Tell me how to solve this problem, and why billing do this request for change options of hosting plans for account.

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  • WHMCS Support Manager

Hi,

Does the user entered under Setup > Products/Services > Servers > Edit, have permission to perform the listresellers command via the cPanel API on your server?

 

You may need to check with cPanel support and ensure the user has the appropriate permissions on the server.

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