jols Posted May 3, 2015 Share Posted May 3, 2015 On the checkout page, we have this checkbox, option: "Tick this box if you do NOT want us to store your credit card details for recurring billing" However, if this is checked when ordering a new product, then the payment never goes though. It's as if the WHMCS system FIRST/INITIALLY removes the CC card info, and then it tries to charge the card for the ordered service. (i.e. the card that's no longer there because WHMCS just removed it!) So the sequence of events is in error. This has been causing confusion for our existing customers, and I am sure for any new customers, for a very long time. Does anyone know how the code/payment sequencing can be fixed? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 4, 2015 WHMCS Support Manager Share Posted May 4, 2015 Hi, If you're using a tokanisation payment gateway, this option and "Allow Client CC Removal" need to be UNticked. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.