Existing Customer area on check out not displaying

[bangde]

I would like some help on why the area for existing Customer are on check out is not displaying. When a an existung client goes there to sign up a new service or so. There is nothing there. It should have an area for email and password but now its just empty.

 

Can anyone point me to the right direction to get this back that is not messy and complicated.

 

 

Thank You

[WHMCS John]

Hi,

Does the issue occur on the stick templates too (default, portal, classic) or just your custom template?

Do you see any errors in your browser's error console on that page?

[bangde]

I fixed the problem it was because the integration i had with Joomla. I was a using a special integration tool called J!whmcs.

 

The support guy from the company helped me solve the problem. As you can see with the conversation below how it got fixed. Hopefully this helps anyone else who had the same thing happen to them.

 

 

Hi Sheldon,

 

I can tell you it isn't a javascript issue exactly... it's actually a css issue with the inclusion of a javascript file coming from your Joomla site. What is happening is in WHMCS they are stating the 'existing fields' div tag to have a display: none call in css. Which is fine, unless you have a javascript on your Joomla site as you do that goes in and finds those and converts them into classes that bootstrap utilizes. So when the page loads up, a class called 'hidden' is being added to the div that is hiding the existing fields. When you click the tab to view the existing fields, that class isn't going away, because WHMCS doesn't know about it.

 

To get around it, you need to do the following:

1) Using FTP navigate to [WHMCS]]/modules/addons/jwhmcs/templates/5.3/default/

2) Edit the file custom.css (or rename custom.css.new to custom.css and then edit).

3) In that file insert the following code:

 

#jwhmcswrapper .hidden{

visibility: inherit;

}