nimafire Posted April 6, 2015 Share Posted April 6, 2015 Hey today found that systems mail doesn't send to admins mailbox like con jobs and ,,,, with this error: Admin Email Notification Sending Failed - PHPMailer Exception - SMTP Error: The following recipients failed: XXXX@YYYY.comt (Subject: WHMCS Cron Job Activity) also some of users send a report about they don't receive some due invoices too, however some of them receive these mails, also its possible for me to send manually some mail to all users setting: Mail Type SMTP Mail Encoding 8bit SMTP SSL Type None any idea? 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted April 6, 2015 Share Posted April 6, 2015 If your mail type is SMTP, I would recommend checking your SMTP server. Also, make sure you have the proper port, hostname, username, and password, for your SMTP server, within your WHMCS settings. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 6, 2015 Share Posted April 6, 2015 i would also recommend you to double check your SMTP settings 0 Quote Link to comment Share on other sites More sharing options...
nimafire Posted April 7, 2015 Author Share Posted April 7, 2015 i would also recommend you to double check your SMTP settings if any of setting was wrong, why all manual mail from users profile>> send mail (like signup mail) are delivery and sent to users, but whmcs cand send any mail itself? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 7, 2015 Share Posted April 7, 2015 check this, it all related to your settings in most cases: http://forum.whmcs.com/showthread.php?87826-Admin-Email-Message-Sending-Failed-PHPMailer-Exception-SMTP-Error 0 Quote Link to comment Share on other sites More sharing options...
nimafire Posted April 8, 2015 Author Share Posted April 8, 2015 how about "Mail Encoding" setting? which option do you recommend ? is it depend on EXIM configuration? we use exim 4.3 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 8, 2015 Share Posted April 8, 2015 is the email address you set in "System Emails From Email" exist? if not try with a real email address, the SMTP username for example.. 8bit is ok 0 Quote Link to comment Share on other sites More sharing options...
nimafire Posted April 11, 2015 Author Share Posted April 11, 2015 General Settings > General > Email Address = set to sales@domain.com General Settings > Maail > SMTP Username = set to sales@domain.com all information are correct also set SMTP SSL Type to none any idea? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 11, 2015 Share Posted April 11, 2015 General Settings > Mail > "System Emails From Email" = sales@domain.com General Settings > Mail > "SMTP Username" = sales@domain.com if you have SSL redirection (even if you don't have SSL installed) in your server (WHM, Email server, etc) try with "SMTP SSL Type" = ssl 0 Quote Link to comment Share on other sites More sharing options...
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