ozdecor Posted April 3, 2015 Share Posted April 3, 2015 hello for the past few months i have been getting blank tickets in the support area, . These are from emailed tickets The email is a normal email not a forward - i have also tested and get the same blank tickets. The email when cc'd to another address shows the content but the actual ticket is --- No message found. --- any ideas of the issue? thanks ian 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 7, 2015 WHMCS Support Manager Share Posted April 7, 2015 Hi, If they're appearing at regular intervals this could suggest the pipe.php file is being run as a cron job. Please remove that cron job. 0 Quote Link to comment Share on other sites More sharing options...
ozdecor Posted April 8, 2015 Author Share Posted April 8, 2015 hello i only have a cron on /pipe/pop.php thanks ian 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 9, 2015 WHMCS Support Manager Share Posted April 9, 2015 Hi, Is there a common factory in the emails which aren't importing? Are they from a particular provider, contain a particular word or formatting, or sent from a particular email client? 0 Quote Link to comment Share on other sites More sharing options...
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