akust0m Posted February 25, 2015 Share Posted February 25, 2015 Hello, I'm just wondering how to issue a domain renewal and invoice from within the admin panel? I know the client can do it through their client portal but is there a way I can initiate a domain renewal? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 25, 2015 Share Posted February 25, 2015 http://docs.whmcs.com/Products_Management#Invoicing_Early Invoicing Early There may be times where a client asks for you to invoice them for the next renewal date early. To do this in WHMCS, Begin by navigating to the Clients Summary page for the client you want to invoice Now tick the boxes of the Products/Services/Addons and/or Domains you want to generate an invoice for To complete, click the Invoice Selected Items button to create the invoice(s) for them Multiple invoices may be created if the due dates and payment methods differ as invoicing rules are obeyed as normal 0 Quote Link to comment Share on other sites More sharing options...
akust0m Posted February 25, 2015 Author Share Posted February 25, 2015 (edited) Hi Brian, Thanks for that. I followed those steps but it produced an incorrectly priced invoice. Would you happen to know why? Line on invoice Domain Renewal - domain.com.au - 2 Year/s (01/03/2015 - 28/02/2017) - $55.44 My domain price is $49.90/2 years. The actual domains expiry is on the first of March. EDIT: Not sure if it matters but I also had a 10% promotion code applied to the service taking $5.54 off, bringing it back down to $49.90. http://docs.whmcs.com/Products_Management#Invoicing_Early - - - Updated - - - Actually I think I may have solved the problem. I didn't re-calculate the domain price after applying the promotional code. The recurring price is now listed as 44.91 in WHMCS. To fix up that invoice should I change it manually to $49.90 with a 10% discount of $4.99? Edited February 25, 2015 by akust0m 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 25, 2015 Share Posted February 25, 2015 Hi, the renewal price used should have been whatever the "Recurring Amount" is in the domain profile, not the domain renewal price from your domain pricing... did you charge them $55.44 last time? if you look in the domain profile (clients profile -> domain) for this domain, is there any promotion code in there? to answer your fix up question, yes. 0 Quote Link to comment Share on other sites More sharing options...
akust0m Posted February 25, 2015 Author Share Posted February 25, 2015 Hi Brian, Thanks for that, I see where I went wrong This is a client I trust so I have issued a renewal command to the registrar before payment. What happens when the invoice is paid, nothing or does a request still go to the registrar? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 25, 2015 Share Posted February 25, 2015 I think a request will go through to the registrar... what you could do is just assign the domain to "None" until the invoice is paid, that would avoid any secondary renewal - whmcs should then tell you to do a manual renewal, which you can ignore/delete reminder... check the next due date is correct and then reassign it to the original registrar. 0 Quote Link to comment Share on other sites More sharing options...
akust0m Posted February 25, 2015 Author Share Posted February 25, 2015 Thanks for the tip, I will do that I think a request will go through to the registrar... what you could do is just assign the domain to "None" until the invoice is paid, that would avoid any secondary renewal - whmcs should then tell you to do a manual renewal, which you can ignore/delete reminder... check the next due date is correct and then reassign it to the original registrar. 0 Quote Link to comment Share on other sites More sharing options...
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