compuville Posted February 23, 2015 Share Posted February 23, 2015 Today suddenly all our closed tickets was opened by itself!! it seems WHMCS reopened all of these closed tickets by itself. We got the following empty tickets; --- A new support ticket has been opened. Client: ******** Department: On-Site Services Subject: Mouse Issue Priority: Medium --- Anyone got the same issue, or any idea what may cause this problem. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 24, 2015 WHMCS Support Manager Share Posted February 24, 2015 Hi, What do you see under the "Log" tab view viewing the ticket? Any entries relating to these tickets under Utilities > tickets > ticket Mail Import Log and Utilities > Logs > Activity Log? 0 Quote Link to comment Share on other sites More sharing options...
compuville Posted March 8, 2015 Author Share Posted March 8, 2015 Status: Blocked Potential Email Loop 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 9, 2015 WHMCS Support Manager Share Posted March 9, 2015 Hi, If you go earlier in the logs, I expect you'll see the entry which re-opened the ticket. 0 Quote Link to comment Share on other sites More sharing options...
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