Automatic Order process

[Infectedx]

Good day,

 

I got a question as a "newbie" to the WHMCS systems.

I got the system setup, the products added and everything needed. However, when I created a test account for myself and ordered one of my products, it wouldn't automatically process it. However, on manual process from the ACP, it first told me that it couldn't resolve the host. However, about an hour later I managed to manually process it, BUT without an email telling me about the information for the webhost.

 

So, my question is basically how I make the system to automatically process orders which has successfull payments? I've already changed the products options into "Activate after payment", but didn't really help.

 

Thanks in advance

[WHMCS John]

Hi,

Please navigate to the client's Products/services tab, then click the "Create" Module Command button. Troubleshoot and resolve any errors until the account is successfully created on the server:

 

http://docs.whmcs.com/Troubleshooting_Guide

http://docs.whmcs.com/Common_Troubleshooting_Tips

http://docs.whmcs.com/CPanel/WHM#Common_Problems

 

Once that's working fine, accounts should be provisioned automatically once the client orders and pays.

 

 

If the problem persists, review Utilities > Logs > Activity Log at the time of invoice payment and let us know what entries you see.