Knowledgebase articles not opening

[ZillurRehman]

Hi,

 

I am new user of your product WHMCS. I have all the things setup.

 

I have now added two articles in Knowledgebase area of WHMCS, they do appear but when i click them the same pages appears again and again.

 

Here is the link: http://shadowaura.co.uk/knowledgebase.php

when i click it the same page opens on this link: http://shadowaura.co.uk/knowledgebase/1/Reset-Password.html

 

 

Thanks in advance.

Regards,

ZillurRehman

[brian!]

I think there is something wrong with your .htaccess file.

 

setup -> general settings -> support

 

try unticking the "KB SEO Friendly URLs" checkbox - the knowledgebase pages should then work again...

 

if so, take a look at the page below for help with .htaccess

 

http://docs.whmcs.com/Support_Center#Search_Engine_Friendly_URLS

[ZillurRehman]

Thanks Brian.

 

When i uncheck "KB SEO Friendly URLs" it work.

but i want User Friendly Links turned on.

 

i also did this step: Setup > General Settings > Support and tick the box for "KB SEO Friendly URLs"

 

what should be the issue?

[ZillurRehman]

by the way i have this default text in my .htaccess file

RewriteEngine On

# Announcements
RewriteRule ^announcements/([0-9]+)/[a-z0-9_-]+\.html$ ./announcements.php?id=$1 [L,NC]
RewriteRule ^announcements$ ./announcements.php [L,NC]

# Downloads
RewriteRule ^downloads/([0-9]+)/([^/]*)$ ./downloads.php?action=displaycat&catid=$1 [L,NC]
RewriteRule ^downloads$ ./downloads.php [L,NC]

# Knowledgebase
RewriteRule ^knowledgebase/([0-9]+)/[a-z0-9_-]+\.html$ ./knowledgebase.php?action=displayarticle&id=$1 [L,NC]
RewriteRule ^knowledgebase/([0-9]+)/([^/]*)$ ./knowledgebase.php?action=displaycat&catid=$1 [L,NC]
RewriteRule ^knowledgebase$ ./knowledgebase.php [L,NC]

[brian!]

it's going to be the .htaccess file that's the issue...

 

two things to try...

 

1. if you're using nginx, there was a version of htaccess posted in the link I gave...

2. there is a version posted at the link below that might work...

 

http://forum.whmcs.com/showthread.php?27516-Knowledgebase-KB-SEO-URL-Re-writing-not-Working&p=340511#post340511

[ZillurRehman]

thanks man

i replaced this:

RewriteEngine On

# Announcements
RewriteRule ^announcements/([0-9]+)/[a-z0-9_-]+\.html$ ./announcements.php?id=$1 [L,NC]
RewriteRule ^announcements$ ./announcements.php [L,NC]

# Downloads
RewriteRule ^downloads/([0-9]+)/([^/]*)$ ./downloads.php?action=displaycat&catid=$1 [L,NC]
RewriteRule ^downloads$ ./downloads.php [L,NC]

# Knowledgebase
RewriteRule ^knowledgebase/([0-9]+)/[a-z0-9_-]+\.html$ ./knowledgebase.php?action=displayarticle&id=$1 [L,NC]
RewriteRule ^knowledgebase/([0-9]+)/([^/]*)$ ./knowledgebase.php?action=displaycat&catid=$1 [L,NC]
RewriteRule ^knowledgebase$ ./knowledgebase.php [L,NC]

 

 

With:

RewriteEngine On
Options +FollowSymLinks
Options -Indexes
Options -MultiViews

# Announcements
RewriteRule ^announcements/([0-9]+)/[a-z0-9_-]+\.html$ ./announcements.php?id=$1 [L,NC]
RewriteRule ^announcements$ ./announcements.php [L,NC]

# Downloads
RewriteRule ^downloads/([0-9]+)/([^/]*)$ ./downloads.php?action=displaycat&catid=$1 [L,NC]
RewriteRule ^downloads$ ./downloads.php [L,NC]

# Knowledgebase
RewriteRule ^knowledgebase/([0-9]+)/[a-z0-9_-]+\.html$ ./knowledgebase.php?action=displayarticle&id=$1 [L,NC]
RewriteRule ^knowledgebase/([0-9]+)/([^/]*)$ ./knowledgebase.php?action=displaycat&catid=$1 [L,NC]
RewriteRule ^knowledgebase$ ./knowledgebase.php [L,NC]

 

 

and it worked

[andrei.p]

Have a .htaccess file with the same content but nevertheless rewrite does not work. The log shows:

 

[sat Aug 08 17:22:21 2015] [error] [client 31.173.85.100] File does not exist: /home/www/whmcs/knowledgebase

[sat Aug 08 17:23:27 2015] [error] [client 31.173.85.100] File does not exist: /home/www/whmcs/favicon.ico, referer: domain.com/knowledgebase/7/Advanced-cPanel-Management