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Incorrect Plesk logins details after first service


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I have just set up a new Plesk server and I'm running a few trial orders to ensure everything works ok however it appears that WHMCS emails the customer the wrong Plesk login details after the first order.


Order 1:

Plesk Username: username#1

Plesk Password: password#1


Order 2:

Plesk Username: username#2

Plesk Password: password#2


The client will only have one Plesk account created on the first hosting order so every set of Plesk login details after the first hosting order will be incorrect.


How can I fix it so that the customer will receive the correct (first orders hosting) Plesk login details in their 2nd 3rd, 4th etc.. welcome letters?


Kind regards,


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  • 5 months later...

I have the same problem. Customers are confused they are not able to login to their new subscriptions on the same server.

It sucks. If this problem cannot be avoided, then at least I want to be able to change the product welcome email to reflect that.

Have you got any solution yet?

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