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Support emails ONLY to techs and not account owner?


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Hello, we have a customer and they are getting copies of all the support emails and communications between us and a tech contact on their account. The owner really doesn't want any of the emails having to do with tech.


Is there a way to prevent certain classes of emails from going to the account owner?

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You can set the owner up as a contact/sub-account instead of having their email address listed as the main profile. Then you can choose which emails they will receive (invoice/product/etc) and if you enable the sub-account then they will be able to login and do everything that you select.

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Well it's not really a workaround. The main account receives all emails. If you don't want a user to receive all emails then set them as a contact and configure the mail settings.


Perhaps you should submit a feature request via the voting system if you would the behaviour changed.

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