krt463 Posted October 31, 2014 Share Posted October 31, 2014 Hello, we have a customer and they are getting copies of all the support emails and communications between us and a tech contact on their account. The owner really doesn't want any of the emails having to do with tech. Is there a way to prevent certain classes of emails from going to the account owner? 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted October 31, 2014 Share Posted October 31, 2014 You can set the owner up as a contact/sub-account instead of having their email address listed as the main profile. Then you can choose which emails they will receive (invoice/product/etc) and if you enable the sub-account then they will be able to login and do everything that you select. 0 Quote Link to comment Share on other sites More sharing options...
krt463 Posted October 31, 2014 Author Share Posted October 31, 2014 I'm aware of that work around, but it would be a nice option to at least allow the owner the silencing option to opt-out of certain emails, especially support emails. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted November 1, 2014 Share Posted November 1, 2014 Well it's not really a workaround. The main account receives all emails. If you don't want a user to receive all emails then set them as a contact and configure the mail settings. Perhaps you should submit a feature request via the voting system if you would the behaviour changed. 0 Quote Link to comment Share on other sites More sharing options...
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