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Ticket ( Two Customers )


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I don't think you can talk to multiple customers in this way...


perhaps if one customer had a support ticket, when replying to them, you could cc to the other customer...




Sometimes it may be useful for additional people to receive copies of the email messages in this ticket, to achieve that enter their email addresses in the CC Recipients field. Multiple recipients can be entered in a comma separated list eg. jeff@example.com,bob@example.com
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