tekone Posted October 1, 2007 Share Posted October 1, 2007 I have WHMCS cron'd to check my e-mails ever 5 minutes. I sent a test e-mail to a support department to see if it would auto generate a ticket. I want to advertise sales@domain.com as where to e-mail, but I want WHMCS to log these. Am I missing a way to have these tickets automatically generate? Could the fact that I hvave it set so that it set that only registered clients can open tickets effect this if it's already an option? 0 Quote Link to comment Share on other sites More sharing options...
impactgc Posted October 1, 2007 Share Posted October 1, 2007 I had problems with the cron job -- so I use the forward function. Try that . Adam 0 Quote Link to comment Share on other sites More sharing options...
tekone Posted October 1, 2007 Author Share Posted October 1, 2007 what do you mean by forwarding function? Like in cpanel? or is this a whmcs feature? 0 Quote Link to comment Share on other sites More sharing options...
impactgc Posted October 1, 2007 Share Posted October 1, 2007 Under whmcs / Configuration / Support ticket department -- there are two ways you can have your emails piped. The first one is what I am talking about. -- you would go into cpanel and use the forward function to forward to that url (last option under forward) 0 Quote Link to comment Share on other sites More sharing options...
tekone Posted October 1, 2007 Author Share Posted October 1, 2007 I poked around. Looks like if the general configuration for support tickets is set to only rgistered customers can create tickets, then e-mailing one in won't. but if it's set to anyone can, it will autogenerate. How do I set it then so that a single department can have anyone submit a ticket ( e-mail too ) but other depts, like billing and technical have to be registered? 0 Quote Link to comment Share on other sites More sharing options...
impactgc Posted October 1, 2007 Share Posted October 1, 2007 Don't think you can set up by department -- all or nothing at this point. Also not sure if it looks for the email address you sending from to see if your registered(before adding a ticket) -- Can someone else confirm that? 0 Quote Link to comment Share on other sites More sharing options...
tekone Posted October 1, 2007 Author Share Posted October 1, 2007 i think it does, 'cuz when i did it the first time it didn't work, but when i made it so people don't have to be registered it worked. 0 Quote Link to comment Share on other sites More sharing options...
Cody Salter Posted October 1, 2007 Share Posted October 1, 2007 If you have your sales dept set to sales@domain.com when you email sales@domain.com it will submit a ticket automatically into the sales ticket dept. You don't have to register. It will check all the emails listed in the departments so you can set one for support, billing, sales etc and they will go to the corresponding department. 0 Quote Link to comment Share on other sites More sharing options...
tekone Posted October 1, 2007 Author Share Posted October 1, 2007 I've gathered that. I don't want people to have to register to open sales tickets, but for technical, etc. i do. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted October 2, 2007 Share Posted October 2, 2007 I think this should be posted as a Feature Request tekone. It sounds like a solution to a problem for myself as well. I'm currently having sales enquiries handled by standard email and it would be great (and more professional to the potential customer) to have it handled by the support system. 0 Quote Link to comment Share on other sites More sharing options...
tekone Posted October 2, 2007 Author Share Posted October 2, 2007 I will put it in the feature request then and link back to this thread. 0 Quote Link to comment Share on other sites More sharing options...
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