Jump to content

Billing issue : invoice created but its failed to send reminder


Recommended Posts

it might be worth one or both of you opening a support ticket with WHMCS about this - they can take a look at your system - and you can then report back if they give you a reason or working solution.


the same thing happened to us a couple of days ago - invoice created, but not sent... the mail settings and email template haven't been changed, but manually sending the invoice worked fine and all other cron generated emails seem to send without a problem.


our next cron generated renewals don't occur for a few days, so I can't contact support until I know this is more than a one-off blip - though you should probably contact them now if you thing this will be a daily occurrence for you.

Link to comment
Share on other sites

as a follow-up, the good news is that cron-generated invoices were created *and* emails sent last night.


the bad news is that instead of increasing the next Invoice Numbers by 3 as it has previously, it only increased each by 1 - totally ignoring the setting in setup -> general settings -> invoices -> Invoice # Incrementation


I could think of possible reasons why the invoices didn't send a few days ago (wrong site template, change of servers name setting)... but I can see no reason why it would suddenly change to not increasing the invoice number by the correct amount - that setting hasn't been changed in months.


i'm suspecting there may be a subtle bug in v5.3.10 - more invoices are due to be generated on Sunday night, so we'll see what happens then.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated