arjanvr Posted September 20, 2014 Share Posted September 20, 2014 With one of the payments Ideal make a problem, so i set it to payed manually, now it does not show a "payed date" in the invoice section. Below the low one it shows invoice date / due date / date payed but the top of the 2 is missing the last entry which causes it to suspend the account today. How can i add it to this line so it is not going to suspend it again or can I only delete it. Edit nowhere gave me the option. 106 24/08/2014 14/09/2014 - 100 24/07/2014 14/08/2014 11/08/2014 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 22, 2014 WHMCS Support Manager Share Posted September 22, 2014 Hi, If you use the "Add Payment" tab on the invoice to add a transaction to adjust the invoice balance down to 0.00, that will give the invoice a 'paid date' and trigger the automation to increment the Next Due Date value forward. 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted September 22, 2014 Author Share Posted September 22, 2014 It did not add a payed date.. Total Due €9.08EUR Balance €0.00EUR In add payment section it now says it's down to 0,00 due. Still it does not display the payed date. It now says Invoice in Paid Status As this invoice is already marked paid, any further payments applied will result in a credit to the client 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 24, 2014 WHMCS Support Manager Share Posted September 24, 2014 Hi, What entries do you see under Utilities > Logs > Activity Log relating to this invoice please? 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted October 1, 2014 Author Share Posted October 1, 2014 22/09/2014 20:29 Added Invoice Payment - Invoice ID: 106 admin 86.93.101.125 22/09/2014 20:29 Added Invoice Payment - Invoice ID: 106 admin 86.93.101.125 01/09/2014 07:33 Modified Invoice Options - Invoice ID: 106 admin 77.164.136.51 31/08/2014 06:17 Cron Job: Sent 1 Unpaid Invoice Payment Reminders to Invoice Numbers 106 System 24/08/2014 06:17 Created Invoice - Invoice ID: 106 System 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted November 6, 2014 Author Share Posted November 6, 2014 Apearently it happens all the time. Whenever i set a invoice to paid manually it suspenses the account whenever the invoice is overdue.. even if i set it to paid.. How can this be fixed? 0 Quote Link to comment Share on other sites More sharing options...
mbit Posted November 7, 2014 Share Posted November 7, 2014 There's no transaction in this log... add funds to the invoice while still unpaid. That will make it paid automatically if paid in full. Don't mark invoice as paid manually. 0 Quote Link to comment Share on other sites More sharing options...
arjanvr Posted November 19, 2014 Author Share Posted November 19, 2014 I get it now when doing it to a new invoice, thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 20, 2014 WHMCS Support Manager Share Posted November 20, 2014 Hi, There are two entries missing from your Activity Log; 'Invoice Marked Paid', and the sending of the payment confirmation email. Please ensure you are following these instructions when manually applying a payment to an invoice: http://docs.whmcs.com/Transactions#Applying_Payment_to_an_Invoice 0 Quote Link to comment Share on other sites More sharing options...
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