Suspend and renew invoices

[claytonjd]

hello,

i would like to get someone's help here regarding my question.

as i read, whmcs issue a renew invoice for each product based on Automation setting configuration and also suspend and terminate the products also based on the configuration setup for the Automation functions.

 

my case is:

renew invoice before due with 9 days

suspend account : 1 day after due date

Enable Unsuspend has not checked

terminate account after 30 days

 

with the above setting the whmcs should create a renew invoice for the product before 9 days of the due date. lets suggest that the client didn't pay the renew invoice. then the product should be suspended after 1 days of the the due date.

question:

1. can the client pay the invoice after the suspension of the product even if the Enable Unsuspend has been unchecked.

2. if the answer for the above question is yes, then does whmcs will change the due date for the next billing period, i mean if he paid after 10 days, then the new due date will be re-calculated from the payment date of the renew invoice or what?

3. can the client pay the invoice after the termination of the product.

[WHMCS John]

Hi,

To answer your questions:

 

1. Yes they can still pay

 

2. Yes, the Next Due Date will increment forward by 1 billing cycle from the original value. Eg. A monthly product with a next due date of 20/01/2014 would become 20/02/2014 after payment.

 

3. Potentially, yes.

[mbit]

2. the date will not be recalculated...it stays as it was + the renewed time (a month, three months and so on)

 

If due date was July 15th and the user paid his invoice late, lets say on July 20th, suspension will be lifted but the dates stay like everything was fine and uninterrupted. So July 15th will not become July 20th...it will stay July 15th, next due date will be calculated like there was no suspension.