ccdave Posted August 3, 2014 Share Posted August 3, 2014 Hi I wondered if anyone could shed any light on what has gone wrong here? I added a product, reoccurring billing. I added prices for monthly, quarterly, 6 monthly and annually for the product. I then added an order for the product for a client and set annually as they want to pay a whole year and accepted the order. This was on 01/08/2014 (UK format). My settings are set to produce invoices 30 days before next one is due. The next day on my cron job (02/08/2014 - 30 days before 01/09/2014) it produced another invoice for the above for another year? So basically this client has paid a year and in a months time his invoice is due for another year. He should get an invoice in a years time, not now. I do have pro rata billing enabled and a billing date set of 1. I was on the understanding this setting was for if someone signed up on say the 15th they would get an initial bill for half a month then on the 1st their full months billing would start. Maybe I am wrong? I am sure its a setting I have wrong but appreciate any input or suggestions please Thanks D 0 Quote Link to comment Share on other sites More sharing options...
ccdave Posted August 4, 2014 Author Share Posted August 4, 2014 To expand on this I backed up the db and set the invoice before due date back to 30 and it did create another invoice for someone who has already paid a year. Can anyone help as to why? 0 Quote Link to comment Share on other sites More sharing options...
ccdave Posted August 5, 2014 Author Share Posted August 5, 2014 Anyone?****It seems to only happen to someone who has paid annually. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted August 5, 2014 Share Posted August 5, 2014 Hello ccdave, Can you confirm if you have anything set in the Prorata Date or Charge Next Month field. You will want to have a 1 in the prorata date but I am wondering if you have anything in the charge next month field. I am trying to duplicate this and I cannot. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 6, 2014 WHMCS Support Manager Share Posted August 6, 2014 Hi, Placing orders via the admin order form would not be pro-rated at this time, only via the public order form. You can login as a client if you wished to place a pro-rated order on their behalf. 0 Quote Link to comment Share on other sites More sharing options...
ccdave Posted August 19, 2014 Author Share Posted August 19, 2014 Thanks That doesn't make sense though? On the admin side when placing an order it says X to be paid now and X annually. That client has since paid and the next date now does say next year so I will have to see what happens. I am hoping John is wrong as I have added about 300 orders from the admin side! 0 Quote Link to comment Share on other sites More sharing options...
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