Invoice paid by credit but marked as unpaid

[platongr]

Could someone help me with this ?

The client had credits in his account. The invoice paid from this balance, the due is 0,00 but the invoice is marked as UNPAID.

If i try to add a manual payment, it informs me that it's already paid.

Also in credit history the payment is ok.

 

The problem seems to be appeard after version 3.8.3

 

Thanks !!

[panvagil]

Did you try to mark it as paid from the invoices list? Probably that will solve your problem for this invoice.

From Billing -> Invoices, you tick the check box left of the invoice and then at the bottom you click on the "Mark Paid" green button.

[platongr]

No it doesn't work. It refreshes the page and it is still "unpaid".

[panvagil]

I'm not sure but I think that probably a table in your database has a problem try to repair and optimise it.

But first take a backup of your database.

 

After that try again to mark again the invoice as paid or make a payment with 0.00 money.

 

Hope that will solve your problem.

[platongr]

I tried it but nothing...

[WHMCS John]

Hi,

This suggests the invoice total was reduced downwards to zero the balance. In that case you can use the Add Payment tab and add a payment for 0.00 and that will make the invoice paid and trigger the automation.

[dataforge]

Hi,

This suggests the invoice total was reduced downwards to zero the balance. In that case you can use the Add Payment tab and add a payment for 0.00 and that will make the invoice paid and trigger the automation.

 

 

No, this does not work. It gives an error Validation Error

Amount or Fee is required.