cron job processing old invoices

[has27]

Hello,

Consider this scenario:

- A customer goes through our shopping cart and adds something.

- They try to pay but get their credit card number wrong, and then close their browser. They then have an invoice on their account, which is unpaid.

- They then start again with a fresh shopping cart, add a product, and get the card number right. This card number is stored.

- The next day, the cron job runs, sees that they have an outstanding invoice, sees that they have a stored card, and takes payment.

 

This is obviously incorrect, but the WHMCS tech team tell me this is expected behaviour. Does anyone have any experience with this? In particular, is it possible to tell WHMCS to only try to take payment for invoices for recurring billing?

 

Thanks,

 

Hamish

[WHMCS John]

Hi,

I would expect the unpaid order to be followed-up with the client, so you can help them make the payment. Or they'd say they'd made a second order, so you could cancel the first. However you might find the following third-party addons of interest which can cancel unpaid orders for you automatically:

 

http://www.whmcs.com/appstore/192/WHMCS-Order-Status.html

http://www.whmcs.com/appstore/551/WHMCS-Cancel-Order.html

http://www.whmcs.com/appstore/1006/WHMCS-Order-Assistant.html

 

Please note we are unable to provide advice or support for third party addons/mods.