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Another Mass Payment Issue?


jerryb

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WHMCS 5.3.7

 

I turned on the Mass Payment option recently, thinking it had been resolved since I last attempted it (over 2 years ago). Now, I'm running into an issue such as the following:

 

Invoice 1: $10

Invoice 2: $10

 

Client clicks Mass Pay: Invoice #3 is created, with line items for Invoice 1 and 2 (cool so far).

 

Client makes payment, it goes through successfully, all is well, right?

 

No.

 

All three invoices are still marked UNPAID. Now the client has three outstanding invoices.

 

Additionally, when you view the Invoices in the Admin area, there is no button to mark them as PAID (it's still labeled Mark as Unpaid). So, it looks like 1/2 the system recognizes the payment has gone through, but the other 1/2 of the system does not. The only option I have is to cancel the Invoices (which I don't really want to do for obvious reasons).

 

I've turned off Mass Pay for the time being, but was wondering if anyone had any thoughts on this before I open a ticket?

 

Thanks!

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I think I'm going to open a ticket on this one...

 

Single invoice was created today, client paid (thru PayPal), and I have the same results - PayPal is showing the invoice as being paid, when I pull the invoice up it's marked as Unpaid but the only button option is to Mark Cancelled or Mark Unpaid (which does nothing).

 

The only thing I can think of as having been changed was when I set Mass Payment on, but it is off now and this is occurring...

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  • WHMCS Support Manager

Hi,

If the issue persists, what do you see under Billing > Gateway Log at the time of payment?

Common errors are explained at http://docs.whmcs.com/PayPal#Error_Messages

 

If there's no record, what do you see on the Message ID page for the transaction inside your PayPal account under History > IPN History?

 

Please take care to strip any sensitive information before posting it publicly here.

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BOOM!!

 

You nailed it, John!

 

I had added another email address to my PayPal account without adding it in my Gateway module. Found the error in the Gateway Log, and it was the first error listed in the link you provided... to be honest, I didn't even know that Gateway Log existed - I've never had to use it that I recall, and I assumed Gateway Log would be in with Module Logs....

 

Corrected that, tested (by invoicing myself), and it works like a champ! I knew it had to be something I had done/changed, but adding that email to PayPal was just kind of a "while I'm thinking of it" kind of thing... completely slipped my mind that I had even done it...

 

Sorry for the long delay in responding, but I actually had no PayPal transactions come up over the weekend!

 

Thanks again...

Edited by jerryb
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