Ticket Feedback doesnt work for me

[WHMMX]

I try to get to work the Email ticket feedback in the version 5.2.7 when close a ticket

 

But in the Email template we try a link

 

{$ticket_url}&feedback=1

 

{$ticket_link}&feedback=1

 

But when the client recieve the email the link doesnt work and get the message

 

The ticket url is like viewticket.php?tid=627733&c=kUyCeznN&feedback=1

 

Works fine if i delete the parameter &feedback=1

some like this viewticket.php?tid=627733&c=kUyCeznN

 

But with the &feedback=1 parameter

 

"Unexpected input field parameter in database query"

 

Can some get this problem too?, theres is a solution?

 

I appreciate some help

[WHMCS John]

Hi,

The HTML source of the feedback link in the email is:

 

<a href="{$ticket_url}&feedback=1">{$ticket_url}&feedback=1</a>

 

This will only work in the default "Support Ticket Feedback Request" email template, the variable isn't available in other email templates.