Email pipe to new ticket

[ridvanzoro]

Hi everyone,

I'm new at whmcs,

I'm trying to pipe email to whmcs to create new ticket,

I'm using google apps email address.

What i have done so far :

1) email forward google@app.mail (not an adminisrator email at whmcs)to /pipe/pipe.php folder from cpanel (it looks useless with google@app.mail, i'm not sure )

2) POP and imap are enabled at google@app.mail

 

I'm sending an e-mail to google@app.mail and it directly goes to google@app.mail and there is no new ticket.

Thanks

[WHMCS John]

Hi,

You cannot use the pipe.php file with Google Mail, only with cPanel and DirectAdmin.

You will need to use the pop.php file instead, as described at http://docs.whmcs.com/Email_Piping#Cron_Piping_Method

 

We have specific instructions for Google Mail at http://docs.whmcs.com/Email_Piping:_Google_Apps