Invoice Help

[satori83]

How can I adjust the reminder setting for individually created invoices for billable items? I send an invoice for an item and since I cant push the date of it forward, it is automatically due and then send them an email every day which is irritating my clients.

[brian!]

is the post below a possible solution to your problem?

 

http://forum.whmcs.com/showthread.php?39908-Stop-Billable-Item-invoices-being-sent-automatically-on-generation&p=265498#post265498

[satori83]

is the post below a possible solution to your problem?

 

http://forum.whmcs.com/showthread.php?39908-Stop-Billable-Item-invoices-being-sent-automatically-on-generation&p=265498#post265498

 

Unfortunately I dont think that will do it. Because even if I manually send the invoice email, if its not paid immediately whmcs sends payment reminders every single day until its paid.

[brian!]

apologies, i'm not overly familiar with the billable items side of WHMCS - but are these daily reminders, just email reminders or is the original invoice being re-sent?

 

what are the billable item settings you are using?

 

you say you can't push the date of it forward, but would be it be an option to make the due date in 14 days time and select "Invoice As Normal For Due Date", that should send the invoice at the next cron job (if your invoice generation setting is 14 days) and shouldn't be overdue until after the due date...

 

but as I said, this is something i've little experience with - so I could well be wrong!

[CCSupport]

I stopped creating 'Billable Items' for a while due to the same issue whereby clients would receive an invoice with a Due Date of the same day it was created, however....Brian is spot on with his last post....the way you get it working is by entering a date in the future when you want the Due date to be and select 'Invoice as Normal for Due Date'. This way when the Invoice is created and sent it will adhere to the timescale set within your Automated settings for Invoice Reminders.

 

So, for instance, I have today created a Billable Item. My Automated Settings for invoice reminders are set to send a reminder 3 days prior to the Due date. So I have select 'Invoice as Normal for Due Date' and chosen 10th May 2014 as the Due Date. I now know that the client will receive the invoice and not receive a reminder until 7th May.