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Error obtaining customer id


skoda

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Hello,

 

i am having the very latest version of whmcs 5.3.6.

today when i tried to register a .com domain for a client at Reseller club, i am getting the following error

 

Order Accept Encountered Problems

Error obtaining customer id

 

also when i try to check for updates, it shows below error.

License Noconnection

 

WHMCS has not been able to verify your license for the last few days.

 

Before you can access your WHMCS Admin Area again, the license needs to be validated successfully. Please check & ensure that you don't have a firewall or DNS rule blocking outgoing connections to our website.

 

For further assistance, please visit http://docs.whmcs.com/Licensing

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  • WHMCS Support Manager

Hi,

This suggests there's a problem with the cURL configuration on your server. That's something your hosting provider/server admin will need to investigate and resolve.

 

There are some further troubleshooting steps you can perform to confirm whether cURL is the issue at http://docs.whmcs.com/Licensing#Common_Errors

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