HostingRaid Posted April 4, 2014 Share Posted April 4, 2014 When Client A pays a bill Next Due Date 03/23/2014 does not update under products and services. I am not sure if this is a bug or if something is not set up correctly on my end. WHMCS 5.3.5 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted April 4, 2014 Share Posted April 4, 2014 I've seen this happening randomly with a few clients in the last couple months. WHMCS ended up suspending service when the client had already paid! I couldn't trace it to anything, couldn't reproduce it, but it did happen to three clients. I just sort of wrote it off as a bug in one of the many security patches that came out--haven't had the problem recently with the last couple versions. What version were you running when this happened to you? 0 Quote Link to comment Share on other sites More sharing options...
HostingRaid Posted April 4, 2014 Author Share Posted April 4, 2014 5.3.5 It just happened to a client the other day for me. Am I suppose to manually change the next due date for this client? 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted April 4, 2014 Share Posted April 4, 2014 You'll have to in order to fix the problem for that client, yes. But generally no you shouldn't have to. Paying an invoice generated by WHMCS for the hosting service is supposed to automatically advance the next due date. 0 Quote Link to comment Share on other sites More sharing options...
HostingRaid Posted April 6, 2014 Author Share Posted April 6, 2014 Could this be due to the fact I imported this account manually from WHM? If so it's really going to be an issue because I have a large number of other accounts to important and I would rather not have to manually fix this for all of them each month. I'd be interested if anyone else has had this problem or if someone from WHMCS could chime in? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 8, 2014 WHMCS Support Manager Share Posted April 8, 2014 Hi, The Next Due Date should increment forward when the renewal invoice is paid. What entries do you see under Utilities > Logs > Activity Log at the time of invoice payment please? 0 Quote Link to comment Share on other sites More sharing options...
HostingRaid Posted April 9, 2014 Author Share Posted April 9, 2014 Here is the log details for that client. 04/03/2014 08:33 - Email Sent to Client Name (Invoice Payment Confirmation) - User ID: 2 - System System IP 04/03/2014 08:33 - Invoice Marked Paid - Invoice ID: 6 - System System IP 04/03/2014 08:33 - Added Invoice Payment - Invoice ID: 6 - System System IP 04/03/2014 08:33 - Added Transaction - Transaction ID: 4 - System System IP 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 10, 2014 WHMCS Support Manager Share Posted April 10, 2014 Hi, That looks normal. So please open a support ticket and we can investigate your installation and configuration in more detail. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.