onpointsystems Posted April 4, 2014 Share Posted April 4, 2014 For the past two weeks whmcs stopped importing emails from the designated email account used for tickets. After looking at the ticket import log file all we saw was the last time a ticket was imported. The cron job still runs as expected with no errors. After looking at the email account we found all the emails were just sitting there. We discovered the email account password had expired and was waiting for it to be reset. However, whmcs did not log any errors in the ticket import log. Is there an actual file log or are the results stored in the database? Is there a way to account for such an issue with expired passwords? Also, how can we get the system to send an email alert if the import has a failure? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 8, 2014 WHMCS Support Manager Share Posted April 8, 2014 Hi, This is not currently something WHMCS would do, however we welcome suggestions for new features at http://requests.whmcs.,com 0 Quote Link to comment Share on other sites More sharing options...
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