CavalloComm Posted March 30, 2014 Share Posted March 30, 2014 So support tickets allow you to change the language of the statuses (for example, 'Closed' can be 'Resolved'), for the customers, but when I look in the Admin lang template, I don't see it there - is it possible to also change these things for Admin? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 30, 2014 Share Posted March 30, 2014 from the english admin language file... # Config Ticket Statuses$_ADMINLANG['ticketstatusconfig']['pagedesc'] = "Here you can define the ticket statuses that you wish to have available in support tickets. The 4 default statuses Open, Answered, Customer-Reply and Closed cannot be deleted or renamed."; 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted March 31, 2014 Author Share Posted March 31, 2014 Yes I am aware of that, and with later releases you can change the Closed status to display something else, but you MUST keep that status. I am not sure what this means above.... in the customer lang, we have done this: $_LANG['supportticketsstatusanswered'] = "Answered"; $_LANG['supportticketsstatusclosed'] = "Resolved"; As you can see, we left Answered alone, but changed the closed to Resolved, which is fine and shows fine in the customer, but how would I display Resolved instead of Closed in the admin? 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted March 31, 2014 Author Share Posted March 31, 2014 OK in further investigation of your above post, this language entry was simply the one that gives "Instructions" - not the actual value of what you see when you do selections of statuses while working in tickets. Any other ideas? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 31, 2014 Share Posted March 31, 2014 (edited) sorry to quote it again, but... The 4 default statuses Open, Answered, Customer-Reply and Closed cannot be deleted or renamed."; these exact status terms are hard-coded into WHMCS, so you can't change them on the admin side - you can only change how the customer sees them (in the customer language files). about the only thing you would be able to do would be with support tickets in the admin area is to edit the dropdown text when viewing a ticket... e.g., supporttickets.php?action=view&id=5 there's a dropdown list - "Open, Answered, Customer-Reply, On Hold, In Progress and Closed" if you edit admin/templates/blend/viewticket.tpl, you could replace... {$statusitem.title} with.. {$statusitem.title|replace:'Closed':'Resolved'} that would rename "Closed" in the dropdown - but you will still see "Closed" used elsewhere in the ticket area... most of the admin side is encrypted, so there's a limit to how much you can change. Edited March 31, 2014 by brian! 0 Quote Link to comment Share on other sites More sharing options...
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