Admin-only knowledge base articles

[rodolphe]

Is it possible to restrict access to some KB articles to admins only?

 

In other words I want to create an internal knowledge base for techs, which clients won't have access to, AS WELL AS a KB for clients.

 

Thanks.

[brian!]

you can create hidden categories within the knowledgebase that are only visible when viewing the kb in the admin area.

 

http://docs.whmcs.com/Support_Center#Knowledgebase

 

Enter a name and description to be displayed to clients. Tick the Hide checkbox to make this category invisible, it will only be visible in the admin area. Click Add Category.

any articles you add to the hidden category/categories will also be hidden and not accessible directly from the client area kb.

[rodolphe]

Brilliant, thanks a lot!

[rodolphe]

OK, how does one search articles created in a hidden category? The admin area doesn't appear to allow searching.

 

Or do I need to specifically index those articles so they appear as search results from the top-right-hand search box (what's that for anyway?)

[brian!]

OK, how does one search articles created in a hidden category? The admin area doesn't appear to allow searching.

I don't think you can.

 

Or do I need to specifically index those articles so they appear as search results from the top-right-hand search box (what's that for anyway?)

it's a quick search for finding existing clients, domains, products etc

[sol2010]

I would love to know how to create a knowledgebase category that is hidden from public view, but available if you know the link.

 

Anyone can help me?

[brian!]

I would love to know how to create a knowledgebase category that is hidden from public view, but available if you know the link.

you could modify knowledgebase.tpl to not display certain categories by using {if} statements...

 

foreach name=kbasecats from=$kbcats item=kbcat}
{if $kbcat.id neq 4}
   <div class="col4">
       <div class="internalpadding">
           <img src="images/folder.gif" /> <a href="{if $seofriendlyurls}knowledgebase/{$kbcat.id}/{$kbcat.urlfriendlyname}{else}knowledgebase.php?action=displaycat&catid={$kbcat.id}{/if}" class="fontsize2"><strong>{$kbcat.name}</strong></a> ({$kbcat.numarticles})<br />
           {$kbcat.description}
       </div>
   </div>
   {if ($smarty.foreach.kbasecats.index+1) is div by 4}<div class="clear"></div>
   {/if}
{/if}
{/foreach}

in this case, it will prevent category id #4 from being displayed in the list of categories - but you can still you use its direct link - knowledgebase.php?action=displaycat&catid=4 - and it will be displayed.

 

depending on its content, it might then also be useful to make any articles inside that category private - so only logged in clients can view it.

 

one further thing you might need to do is to hide any articles within your "hidden" category from being shown in the "Most Popular Articles" section...

 

{foreach from=$kbmostviews item=kbarticle}
{if $kbarticle.id neq 24 and $kbarticle.id neq 26}
<div class="row">
   <img src="images/article.gif"> <a href="{if $seofriendlyurls}knowledgebase/{$kbarticle.id}/{$kbarticle.urlfriendlytitle}.html{else}knowledgebase.php?action=displayarticle&id={$kbarticle.id}{/if}" class="fontsize2"><strong>{$kbarticle.title}</strong></a><br />
   {$kbarticle.article|truncate:100:"..."}
</div>
{/if}
{/foreach}

the category value isn't stored in the $kbarticle array, so you will need to add the article IDs that you want to hide to the {if} statement.