skyjockey8352 Posted March 7, 2014 Share Posted March 7, 2014 I am having a brain cramp and need some advice please. Here is my situation. I have a client that is on a hosting plan where the annual cycle is $240. They currently have 70 days left on their cycle. Next Due date shows 5/16/2014. The new plan is $299.40/year. When I go to upgrade with the new plan, it tells me that the Upgrade Total Due is now $11.39. Where is this being calculated from? My calculations add up to a $57.42 difference which I believe should be the correct Upgrade Total Due before and promotion code. There is no credit on their account and I even adjusted the price to match the $240 it was before and it came out to a $0.00 balance. So does anyone know how this is calculated and if this is truly the Total or just a monthly figure or what? My goal is to upgrade them now at no cost and then on their next annual invoice, I would like it to reflect the new package and price. They will most likely want the annual cycle. To complicate it a bit, I am also adding an addon that I have currently set for monthly that needs to be added to the new invoice as well. So do I set everything to 70 days then terminate? Just when I thought I had a handle on the billing system I run into a snag. Thanks in advance. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 11, 2014 WHMCS Support Manager Share Posted March 11, 2014 Hi, The formula WHMCS uses to calculate the upgrade price is published in our documentation: http://docs.whmcs.com/Automated_Upgrades_and_Downgrades Hope that's useful! 0 Quote Link to comment Share on other sites More sharing options...
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