Smarty Tag Issues

[bigdeal]

For the life of me, can't figure out why this won't show up on ticket replies, when the ticket is in Answered status.

 

{if $ticket_status eq "Answered"}This ticket will automatically closed in 24 hours if we do not receive a reply.{/if}

 

and no matter what, if I try to include $ticket_auto_close_time, it always spits out 0. But my tickets are set to auto close if no reply within 24 hours.

[brian!]

For the life of me, can't figure out why this won't show up on ticket replies, when the ticket is in Answered status.

 

{if $ticket_status eq "Answered"}This ticket will automatically closed in 24 hours if we do not receive a reply.{/if}

the easiest way to do this is to search the variable for a text string...

 

{if $ticket_status|strstr:"Answered"}This ticket will automatically closed in 24 hours if we do not receive a reply.{/if}

 

and no matter what, if I try to include $ticket_auto_close_time, it always spits out 0. But my tickets are set to auto close if no reply within 24 hours.

have you specified 24 in the Automation settings ?

 

http://docs.whmcs.com/Automation_Settings#Close_Inactive_Tickets

 

if I do that, then {$ticket_auto_close_time} shows as 24 and not 0.

[bigdeal]

Thanks Brian! That did the trick. I was going by the example in the Email Template editor, but guess that doesn't work.

[brian!]

I think it depends on the variable(!)... some might be arrays and/or contain other values - so usually the only way to figure it out is by trial and error.