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cPanel/WHM importing issue


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I'm in the final steps of having WHMCS ready for my customers. I have already imported a bunch of cpanel accounts in from my WHM. I have been using them for testing and I noticed after importing that when you look at a Client and go to the products tab, you see a status from the server describing the usage for the Client. (See attached JPG - Screen Shot 2014-02-23 at 7.59.27 AM.jpg)


That being said, now I'm importing other accounts that are for real customers and I'm not seeing the status from the server. I'm not sure what the disconnect is but I know I'm missing a step. All the accounts already imported have the same date and time stamp.


What step am I missing/forgetting?

Is there a cron job that is suppose to run? Why hasn't run again?

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