Import users

[Lylie]

Good Morning all,

 

Thanks in advance for reading this and attempting to help resolve this issue,

 

I am attempting to import my customers - however there are a couple of things that are concerning me;

 

1) cpanel auto amends my packages i.e.

 

Baby Package becomes username_Baby Package

 

is there a way around this so if i give people the URL to whcms so they can order etc it doesn't display the actual package name & displays it without the username?

 

2) I have replicated the name in WHCMS in order to actually get them imported yet it still fails saying ;

 

14 Failed (Due to Package Name Not Found in WHMCS)

 

I have a 'product' with the same name - does it need to be a group name which is the same or is product ok?

 

Hope this makes sense

 

Many thanks

[WHMCS John]

Hi,

Please tick the "Add Prefix to Package" option under Setup > Products/Services > Products/Services > Edit > Module Settings tab.

This should help with both issues.