Transfer domain from ENOM to RESELLERCLUB, same client within WHMCS?

[arumdev]

I'm hoping someone can shed some light on this for me. I've searched the forum and the documentation but still none the wiser. Here's the situation:

 

I have a client who has about 40 domain names with me, all through WHMCS, some I've regiestered with enom and some with ResellerClub.

 

I'm wanting to transfer all the enom domains to Resellerclub, but they are staying with the same client - the transfer is because for me RSC is easier to deal with so I'm trasnferring the domains as they come up for renewal.

 

I have initiated this for 10 of the domains so far, and they have transferred sucessfully (I clicked the transfer button on the domains page to initiate the process). The problem is this: all the invoices that were generated for the renewal of the domains have been cancelled automatically by WHMCs, presumably because as it saw the names were being transferred out, they were no longer going to be billed to the client. Fair enough, makes sense. BUT there have been no new invoices generated as the domains are still with the client in the WHMCS system, albeit with a different registrar at my end.

 

So the question is, how do I get WHMCS to create new invoices for the domains, now that they are back where they always where

 

all the domains in question are set to the correct (new) registrar on the domain page and are showing status as active and no errors.

 

Any help much appreciated. I need to get the invoices regenerated so I can enter a transaction for a bank payment the client made for the (now cancelled) invoices and then apply that payment to the new (as yet uncreated) invoices.

[SeanP]

Have you setup the domain sync cron job, as documented?

 

http://docs.whmcs.com/Domains_Tab#Domain_Sync_Enabled

 

Do the "Next Due Date" fields match the "Expiry Date" fields on the domains?

[brian!]

this won't help with the ten you've transferred so far, but if these domains already exist in WHMCS, then I wouldn't use WHMCS for the transfers - i'd do them outside of whmcs and then just change the registrar setting for the particular domains in WHMCS once the transfers have gone through.

 

that way, WHMCS should quite happily keep the renewal cycle untouched and not cancel any invoices.

[arumdev]

The domain dates have updated, but expires and next due are not the same as I have them staggered by a few days.

 

this won't help with the ten you've transferred so far, but if these domains already exist in WHMCS, then I wouldn't use WHMCS for the transfers - i'd do them outside of whmcs and then just change the registrar setting for the particular domains in WHMCS once the transfers have gone through.

 

that way, WHMCS should quite happily keep the renewal cycle untouched and not cancel any invoices.

 

Ok that sounds doable. Is there no convenient and proper way to do this within WHMCS then? What's the best way to reinstate invoicing for the 10 that are already done?

 

Can I just 'un-cancel' the cancelled invoices?

[brian!]

Ok that sounds doable. Is there no convenient and proper way to do this within WHMCS then?

I could be wrong, but I don't think so... I think in the sense that WHMCS understands it, you aren't transferring a domain from or to whmcs, it's merely an administrative change of registrar (especially if you're doing this at renewal time).

 

What's the best way to reinstate invoicing for the 10 that are already done?

Can I just 'un-cancel' the cancelled invoices?

I think uncancelling is not an option... I don't know if its the best way, but frankly i'd just delete these 10 domains in WHMCS and manually add them again as new orders.

[Troy]

We're in the process of transferring domains from Enom to RC also--thousands of them. The transfers only take about 6 hours or so if done properly, so we charge the renewal invoice the day before expiration and do the transfer after the invoice is paid, so no worries about invoice issues. We change the contact information to our own so we can request the epp key and approve the transfer, so the client doesn't have to worry about anything.

 

The new "RAA email verification" requirement is a royal pain though--we don't have to verify the change of address to our own because the transfer out happens right after, but the client does have to do email verification when the transfer completes, and despite our attempts to education them on this, many are reporting the RAA email verification message as spam or ignoring it.

 

If you want to re-open your invoices, mark them as unpaid, but then copy the line item text and look at the charge, delete the line item, and then recreate the line item and paste the description and enter the charge. This will uncouple the invoice item from the domain so you don't end up triggering a renewal when the invoice is paid.

[arumdev]

thanks for your suggestions guys, troy I'll try to get my head around your last suggestion and get it working. I was thinking can't I just un-check the 'auto renew' box on the domain page to stop a renewal?

[Troy]

Nope, if the invoice is a renewal invoice and you pay it, it will trigger the renewal. Just delete the line item from the invoice and recreate it--then there will be no tie to the domain name in the invoice item table, so you can pay it without triggering the automation.

 

Or, you can also go to Setup -> General Settings -> Domains and uncheck "Automatically renew domains which are set to a supported registrar when they are paid for" so that when you pay the invoice the automation will not be run. A to-do item will be created, which you can delete. The only trouble with this would be ALL domains would be subjected to this setting, so as you're working on these particular invoices, any other domain renewal activity that might occur would not be automated and would have to be done manually.

 

In fact, the way we are transferring domains we have the above setting off also--it has to be off if you want the renewal invoice to be paid without actually renewing the domain so you can then transfer the domain instead. On a daily basis we work through all of the renewal to-do items in WHMCS, transferring those domains at Enom and manually renewing the ones at ResellerClub.