webadpro Posted January 6, 2014 Share Posted January 6, 2014 Hi, Is anyone else having this issue, when viewing the PDF Quote, everything is there other than the client's information and the company's information? Thanks 0 Quote Link to comment Share on other sites More sharing options...
webadpro Posted January 6, 2014 Author Share Posted January 6, 2014 IF anyone can confirm me if this is also happening for them or not. This would help me figure if its only me or others are having the same issue? I'm running: Version: 5.2.15 0 Quote Link to comment Share on other sites More sharing options...
webadpro Posted January 6, 2014 Author Share Posted January 6, 2014 I've opened a ticket because this needs to get fixed asap. Ticket #:YPL-859705 0 Quote Link to comment Share on other sites More sharing options...
billsmithem Posted January 6, 2014 Share Posted January 6, 2014 I've opened a ticket because this needs to get fixed asap. Ticket #:YPL-859705 Yes, having the same problem. All recipient information is missing from PDF generated for quotes. It's still working correctly for invoices. Fairly certain the most recent patch which I'm pretty sure updated that part of the code is responsible. We use the quote functionality quite a lot, so this is a big issue for us as well. 0 Quote Link to comment Share on other sites More sharing options...
webadpro Posted January 6, 2014 Author Share Posted January 6, 2014 Glad to see were not alone and its not related to our installation. Thanks you. Hopefully this will get fixed asap. 0 Quote Link to comment Share on other sites More sharing options...
jehobi Posted January 7, 2014 Share Posted January 7, 2014 Hi, it's also happening here. Hope they publish a fix soon. 0 Quote Link to comment Share on other sites More sharing options...
jvmonjo Posted January 7, 2014 Share Posted January 7, 2014 I can confirm the bug. I've got the same issue here. 0 Quote Link to comment Share on other sites More sharing options...
zelatech Posted January 8, 2014 Share Posted January 8, 2014 Same here...still no resolution? 0 Quote Link to comment Share on other sites More sharing options...
AaronCDR Posted January 9, 2014 Share Posted January 9, 2014 Just ran into the same issue. Seeing as I only updated today and this issue seems to have been going on for a few now it seems odd that the WHMCS team has just left the latest version there with no acknowledgement or warning of this problem - which could be a huge one for many people, having quotes sent out with no recipient information and a couple of commas floating around looks rather unprofessional. I would have preferred to have just stuck with the older version until this problem was resolved... 0 Quote Link to comment Share on other sites More sharing options...
webadpro Posted January 9, 2014 Author Share Posted January 9, 2014 Id like to let everyone know, that whmcs did get back to me, and they know about the issue and they did fix it and it will be available in the next release. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted January 9, 2014 Share Posted January 9, 2014 I just put in a ticket, for this issue, and they sent a hot-fix patch (updated quotefunctions.php). I tested it, and it corrected the issue for us. If you are having this issue, I recommend putting in a ticket and asking for the patch. 0 Quote Link to comment Share on other sites More sharing options...
webadpro Posted January 9, 2014 Author Share Posted January 9, 2014 This is exactly what the team told me also. Anyone having this issue, create a ticket and they'll provide you with the hotfix. 0 Quote Link to comment Share on other sites More sharing options...
zookeepa Posted January 17, 2014 Share Posted January 17, 2014 We had the same issue after upgrading to v5.2.15 The solutions for us was to retrieve the old file: "/includes/quotefunctions.php" from our backup prior to upgrade, and replace the problem file that gets installed with the upgrade. It instantly fixed the problem, and we have not noticed any other issues. We have also logged a support ticket. PS: You can also remove the commas at line 48 in the file: templates/your-template-name/quotepdf.tpl 0 Quote Link to comment Share on other sites More sharing options...
kaybee57 Posted January 19, 2014 Share Posted January 19, 2014 We had the same issue after upgrading to v5.2.15The solutions for us was to retrieve the old file: "/includes/quotefunctions.php" from our backup prior to upgrade, and replace the problem file that gets installed with the upgrade. Thank-you - this solved my problem as well! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.