arjanvr Posted December 21, 2013 Share Posted December 21, 2013 Since the last update when someone replies to a response of mine in a support ticket i dont get it forwarded to my mail. This way i have to check it every time. How can i check if settings have changed or is this a bug 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 24, 2013 WHMCS Support Manager Share Posted December 24, 2013 Hi, Do you still receive notification emails of new tickets? If so, please ensure the 'Support Ticket Response' email template is not disabled (Setup > Email Templates) and there are no errors at the time of a ticket reply under Utilities > Logs > Activity Log. 0 Quote Link to comment Share on other sites More sharing options...
kapozar Posted December 24, 2013 Share Posted December 24, 2013 same problem here, after patch, if a client open a ticket, i don't get the copy to my mail.. 0 Quote Link to comment Share on other sites More sharing options...
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