lynxdigital Posted December 10, 2013 Share Posted December 10, 2013 Looking for some help in retrieving my license from the Client Area at WHMCS. I've ordered an $18.95 per month no branding license, and after entering my details and paying via paypal I am now unable to access the client area. During the sign up process, I've received no e-mails from the WHCMS site, only a single-mail from Paypal confirming my payment. I suspect I may have entered my e-mail address incorrectly into the order form. If I could get some help in gaining access to my license key and download of WHMCS it would be appreciated. As I'm now paying a monthly fee for something I currently can't use. I've tried to e-mail the support e-mail address, but as my e-mail address is not valid, the support e-mail address will no accept my support requests. Any help would be appreciated. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 11, 2013 WHMCS Support Manager Share Posted December 11, 2013 Hi, Please contact our sales team and they'll be able to reunite you with your account: http://www.whmcs.com/about/contact/ If you could include your PayPal Transaction ID that would be most helpful. 0 Quote Link to comment Share on other sites More sharing options...
lynxdigital Posted December 11, 2013 Author Share Posted December 11, 2013 John, Thanks for the reply. I've actually e-mailed the sales team (via the contact form) twice in the last week, and have had no response of any kind. This was my first course of action after I realized I could not contact the support team directly. Both times I included my WHMCS Invoice number so there was some sort of reference/correlation between the e-mail address on the contact form and my lost account. I'll try again one more time to see if there is a result. 0 Quote Link to comment Share on other sites More sharing options...
imtiax Posted December 12, 2013 Share Posted December 12, 2013 Have you tried the forgot password feature? If not you should give it a shot even if you haven't forgotten your password. At least that way you will know if your account still exists in the system or not. 0 Quote Link to comment Share on other sites More sharing options...
lynxdigital Posted December 12, 2013 Author Share Posted December 12, 2013 imitiax, Yes, I tried it a couple of times. This is when I figured out that I may have entered my e-mail address incorrectly as I wasn't receiving e-mails. I've finally gotten in contact with the Sales team via the website. Even though I'm not into my account yet, it looks like they're working on it. Thanks for ta 0 Quote Link to comment Share on other sites More sharing options...
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