endreottem Posted December 5, 2013 Share Posted December 5, 2013 I've added credit to a client account (opened the client's profile, clicked "Manage Credits" -> "Add Credit", filled in the description and amount and saved). I want to apply this credit to one of the client's invoices, so I open the invoice and open the "Credit" tab. Here it says "$0.00 available" and the input field/submit button is inactive/read-only. How can I add the credit to his invoice? 0 Quote Link to comment Share on other sites More sharing options...
kbarr Posted December 5, 2013 Share Posted December 5, 2013 After you add a credit in the Manage Credits screen, you have to refresh the client page before the system will register the credit you just added. 0 Quote Link to comment Share on other sites More sharing options...
endreottem Posted December 5, 2013 Author Share Posted December 5, 2013 I tried that. ;-) i even logged out and in again. Still doesn't work. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 10, 2013 WHMCS Support Manager Share Posted December 10, 2013 Hi, Does the credit show on the client's stats on the Summary tab? If so, what's the balance of the invoice? If there's nothing left to pay on an invoice you won't be able to apply credit to it. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.