hostbill migration best practices

[tincture]

We are planning an upgrade from hostbill to WHMCS, and I had some questions about the migration process.

 

WHMCS provides a migration script, is this to be ran in one go, or can it be split into phases?

 

What gets imported with the hostbill migration script?

 

Are there any known issues with Australian domain names or using AUD as default currency?

 

Our hostbill automation is fantastically broken, and staff have been using the comments fields to record cPanel credentials. Is it safe to assume that the migration script expects cPanel/WHM automation to be working in order to create accounts?

 

We have quite a few (over 25k) active domains with more being added daily, can we expect WHMCS to perform as well as hostbill has over the years?

 

Does WHMCS provide migration assistance, and if so what are the fees involved?

 

Is MySQL recommended over some of the drop-in MySQL replacements available?

[WHMCS John]

Hi,

The import script is designed to be run in one go on a new WHMCS installation, you'd just need to configure your payment gateways first before running the script.

 

The import script will import Servers, Product Groups, Products, Domain Pricing, Clients, Hosting Accounts, Domains, Invoices, Transactions, Support Tickets & Emails.

 

 

There aren't any problems with Australian domains or using AUD as the default currency.

 

 

The import script will look for the service username and password fields in HostBill to import them, so if these aren't there I'm afraid WHMCS won't be able to fill them in from the notes. Your staff would need to do that manually once the import script had been run.

 

 

There will be no performance issues with that many records - I hope you'll agree our client area and order form loads nice and fast?

 

 

Feel free to contact our support team should you run into any problems with the import process and we'll be pleased to help.

[WebGuyz]

We just completed an import. You have to re-enter your credit card info. Our addons did not come across and had to be re-entered. We renamed all the contact emails using a script after we imported the data to prevent double billing. Using the calendar feature in WHMCS we just started going thru each account as it was coming up for monthly billing and comparing the whmcs record with the hb record. Once everything matched (credit card, addon's, billing date) we fixed the contact email to the proper one and changed the HB contact email to something else standard like adding a -x- at the beginning so it was easy to tell if an account was moved or not. We only have a few hundred to move and it took a while, but by scrutinizing each one we knew everything was set right. A real pain in the butt but worth it to get away from HB. I haven't applied an HB update in months in fear of something getting screwed up.