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Support Response Time?


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Is support still not 24/7 here or what... Been waiting over 6 hours for someone to lookup a Licensing Addon on one of my old licenses and move it to a new license... And at a stand still until they do.


What is the average response time these days?

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What's your ticket ID? Unfortunately, during the overnight hours we are typically on a skeleton crew. That coupled with the extensive amount of tickets we've had recently has drastically added to the response time.


If you need assistance with a particular ticket, please feel free to do one of the following options:


1) PM me your ticket #

2) Email me your ticket #

-> chris@


I'm closing this thread only to make it easy for users to find the answer to the above question, as well as a means for expedition. I find that as replies become plentiful, the actual answer becomes lost. If you'd like this ticket reopened, please let me know and I'll be happy to do so.

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