nhudson Posted October 26, 2013 Share Posted October 26, 2013 Is support still not 24/7 here or what... Been waiting over 6 hours for someone to lookup a Licensing Addon on one of my old licenses and move it to a new license... And at a stand still until they do. What is the average response time these days? Link to comment Share on other sites More sharing options...
WHMCS Chris Posted October 26, 2013 Share Posted October 26, 2013 What's your ticket ID? Unfortunately, during the overnight hours we are typically on a skeleton crew. That coupled with the extensive amount of tickets we've had recently has drastically added to the response time. If you need assistance with a particular ticket, please feel free to do one of the following options: 1) PM me your ticket # 2) Email me your ticket # -> chris@ I'm closing this thread only to make it easy for users to find the answer to the above question, as well as a means for expedition. I find that as replies become plentiful, the actual answer becomes lost. If you'd like this ticket reopened, please let me know and I'll be happy to do so. Link to comment Share on other sites More sharing options...
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