Kayako integration and paid support

[brooky]

Hi Guys,

 

We have used Kayako for about seven years so wish to keep using it. We have around 100,000 tickets now.

 

We want to offer a monthly paid support service using WHMCS. So my question;

 

Is it possible to limits support department to customer status? e.g. Customer with an active subscription can send a support ticket and a customer with no active subscription can't?

[doomz]

With WHMCS you can define who is able to open a ticket at X department as example you can make only your customers not visitors who are apple to open a ticket to support department .

 

check this link , it will give you information a bout support departments options : http://docs.whmcs.com/Support_Departments

 

Thanks a lot

[WHMCS John]

Hi,

Thanks for your interest in WHMCS. This isn't currently a feature of WHMCS, however I'm sure this is something that could be coded on a custom basis: http://docs.whmcs.com/Developer_Resources

 

You may even find a third party has already implemented a solution: http://www.whmcs.com/appstore