centurypixel Posted September 28, 2013 Share Posted September 28, 2013 I am using POP3 Import to pipe the emails. When the client directly replies to the email, I notice in the imported email reply, WHMCS does not get rid of the email history and keeps the body of the email in tact which I think is a lot of clutter. I have seen on some support site where it says "Reply above this line" and when replied, only the replied portion is reflected on the ticketing system and not the entire email. Is there a setting or a plug-in for this. If not, I will most likely be coding this feature in. Thank you in advance for your response. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 30, 2013 WHMCS Support Manager Share Posted September 30, 2013 Hi, WHMCS attempts to strip out the reply automatically using the most common email breaklines without the need for this "reply above this line" business. You can add new ones to the tblticketemailbreaklines table in your database. However you could certainly add a "Reply above this line" line to your support email templates, add it to tblticketemailbreaklines and it should help ensure the quoted text is stripped. 0 Quote Link to comment Share on other sites More sharing options...
Jeff1 Posted December 19, 2013 Share Posted December 19, 2013 thank you for your help John. ps; table name is "tblticketbreaklines" actually 0 Quote Link to comment Share on other sites More sharing options...
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