Change renewal date for a client

[NettSite]

Hi,

 

I saw something in the documentation about this, but can't find it again.

 

I want to change a client's products to all renew on a different date - they currently renew on the 7th, and I want to change that to the 1st, so as to fall in line with my new "pro-rata" policy.

 

I know I can just change the "next due date", but what effect will that have on the amount charged? They have paid until the 7th, so I need to take that into account when billing them from the 1st.

 

Regards,

 

William.

[Alex - Arvixe]

I'd make sure your client is first happy with that, for example if they understand they are due to pay on the 7th they may be satisfied as they may get paid on the 3rd for example, if you change that out of the blue to the 1st you might start having cancelations.

 

But to answer your question, I'd address it like this: Notify the client / get confirmation, change the next due date and offer a month free service, so change the next due date to a month later)

 

Or something like that .

[WHMCS John]

Hi,

If you'd like WHMCS to automatically pro-rate the client for the amount between the old Next Due Date and the new Next Due Date, you can use the "Create Prorata Invoice" function on the client's Summary tab: http://docs.whmcs.com/Products_Management#Mass_Updating_Services.2FAddons.2FDomains